Shipping policy

At B&B Collectables, we are committed to delivering your collectibles safely, securely, and as quickly as possible. This Shipping Policy provides clear information on processing times, delivery methods, tracking, and what to do if issues occur.


Order Processing Time

Each order is carefully packaged to ensure your items arrive in excellent condition.
Please allow 1–2 business days for us to process your order before it is dispatched.

Processing times exclude weekends and public holidays.


Shipping Carriers

We ship using reputable and reliable carriers, including:

  • Australia Post
  • StarTrack

Carrier selection depends on the size of your order, your location, and available services.


Estimated Delivery Timeframes

Delivery times vary depending on the destination and the shipping method selected at checkout.

Domestic (Australia)

  • Standard Shipping: Approx. 3–5 business days
  • Express Shipping: Generally 1–3 business days, depending on final destination

International

  • Estimated 7–14 business days, depending on the country

Shipping estimates are a guide only. Delivery times may be affected by peak periods, customs delays, courier issues, or unexpected events outside our control.


Shipping Costs

Shipping fees are calculated at checkout based on your order size and delivery location.

Typical rates include:

  • Standard Shipping: $8
  • Express Shipping: $12

Rates may vary for large or international orders.


Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.
This can be used to monitor your delivery’s progress via the carrier’s website.

If your tracking number is not updating or you’re concerned about delivery progress, please contact us at [your email].


Shipping Restrictions

We ship worldwide, but certain items may be restricted or prohibited due to:

  • International import laws
  • Customs regulations
  • Destination-specific limitations

If we cannot ship to your location, we will contact you to arrange an alternative solution or a refund.


Lost, Delayed, or Undelivered Packages

Although we work with trusted carriers, issues can occasionally occur.

If your parcel appears lost or has not arrived:

  1. Check the tracking information
  2. Contact the courier for an update
  3. Notify us within 7 days of the expected delivery date

We will assist in lodging enquiries and work with you to find a resolution.


Incorrect Shipping Information

Please review your shipping details carefully at checkout.

If you notice an error after placing your order, contact us immediately.
Orders returned due to incorrect or incomplete delivery information may require additional postage fees for redelivery.

We are not responsible for lost or delayed packages caused by incorrect customer-provided details.


Delays & Special Circumstances

Occasionally, external factors may impact delivery times, including:

  • High order volumes
  • Weather events
  • Courier delays
  • Customs inspections
  • Holiday periods

If a significant delay occurs, we will contact you with an update whenever possible.

Your order is important to us, and we do everything we can to ensure a smooth delivery process.